Privacy Policy

Last updated: 24 August 2026 Waverley Property Developments (“Waverley”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit waverleydevelopments.net, contact us, request a quotation or use our services.

1. Who We Are

Waverley Property Developments provides property development, renovation, building and trade services to domestic and commercial customers. You can contact us at: Roslin Office 42 Main Street Roslin Midlothian EH25 9LB Telephone: 0131 574 2931 Biggar Showroom 7a Park Place Biggar South Lanarkshire ML12 6BT Telephone: 01899 225517 Email: info@waverleydevelopments.net Website: waverleydevelopments.net For the purposes of UK data protection law, Waverley Property Developments is responsible for the personal information it collects and processes.

2. Information We Collect

We may collect personal information when you contact us, complete a form on our website, request a quotation, become a customer or otherwise communicate with us. This may include:

Your name
Email address
Telephone number
Home, property or business address
Town, postcode or project location
Property type
Type of work or service you are interested in
Approximate project budget
Intended project timescale
Information contained within your enquiry or message
Photographs, plans, documents or other files you choose to upload or provide
Quotation, invoice and payment information
Records of correspondence with us
Information relating to work we carry out at your property
Technical information about your use of our website, such as IP address, browser type and device information

Please avoid including sensitive personal information in photographs, documents or messages unless it is necessary for us to deal with your enquiry.

3. How We Collect Your Information

We may collect information:

When you complete a form on our website
When you telephone or email us
When you visit one of our locations
When you request a quotation or site visit
When you enter into a contract with us
During the planning and delivery of a project
When you communicate with us through social media
Automatically through website technologies such as cookies and server logs

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Arrange site visits or consultations
Prepare quotations and estimates
Assess your project requirements
Communicate with you about proposed or ongoing work
Provide building, renovation, installation, maintenance or other services
Manage contracts, projects and customer relationships
Arrange or coordinate tradespeople, suppliers or subcontractors where required
Process invoices and payments
Maintain financial and business records
Deal with complaints, warranties or aftercare
Improve our website and services
Protect our website, systems and business against fraud, misuse or security threats
Comply with our legal and regulatory obligations
Establish, exercise or defend legal claims
Send marketing communications where we have an appropriate legal basis to do so

5. Our Legal Basis for Processing Your Information

Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we may rely on: Contract – where processing is necessary to provide a quotation, take steps at your request before entering into a contract or provide services under an agreed contract. Legitimate interests – where it is reasonably necessary for running and protecting our business, responding to enquiries, managing customer relationships and improving our services, provided those interests do not override your rights. Legal obligation – where we need to process information to comply with tax, accounting, regulatory or other legal requirements. Consent – where you have specifically agreed to a particular use of your information, such as certain marketing communications or non-essential website cookies. You can withdraw consent at any time.

6. Sharing Your Information

We do not sell your personal information. We may share information where reasonably necessary with trusted third parties including:

Employees and authorised members of our team
Tradespeople and subcontractors involved in your project
Suppliers and manufacturers
Professional advisers such as accountants, solicitors and insurers
IT, website hosting, email and cloud-storage providers
Website form and security service providers
Payment and banking service providers
Regulatory bodies, law enforcement agencies or government authorities where required by law

We only share the information reasonably necessary for the relevant purpose. Where third parties process personal information on our behalf, we expect them to protect that information appropriately and process it only in accordance with applicable data protection requirements.

7. International Transfers

Some technology and service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that suitable protections are in place as required by UK data protection law. These may include UK adequacy regulations or approved contractual safeguards.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or contractual requirements. As a general guide:

General enquiries and unsuccessful quotation enquiries may normally be retained for up to 2 years after our last communication.
Customer, project, quotation, contract and invoice records may normally be retained for up to 6 years after completion of the relevant project or transaction where required for accounting, contractual or legal purposes.
Marketing information may be retained until you unsubscribe or ask us to stop contacting you.
Certain information may be retained for longer where necessary to resolve a dispute, respond to a legal claim or comply with a legal obligation.

We may securely delete or anonymise information when it is no longer required.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Access to personal information is limited to people who have a genuine business need to access it. However, no website, email service or internet transmission can be guaranteed to be completely secure.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for certain information to be transferred to you or another organisation
Withdraw consent where processing is based on consent
Object to direct marketing at any time

Some of these rights are subject to legal limitations and may not apply in every situation. To exercise your rights, contact: info@waverleydevelopments.net We may need to verify your identity before responding to a request.

11. Marketing Communications

We may occasionally contact customers or people who have asked to hear from us about services we believe may be relevant to them, where permitted by law. You can stop receiving marketing communications at any time by following the unsubscribe instructions within the communication or contacting: info@waverleydevelopments.net We will not sell your details to third parties for marketing purposes.

12. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and provide certain third-party functionality. For more information, please see our Cookie Policy.

13. Third-Party Websites

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Children

Our website and services are not specifically directed at children, and we do not knowingly collect personal information from children through the website unless it is necessary and appropriate in connection with a service being provided to a parent or guardian.

15. Automated Decision-Making

We do not use information submitted through our website to make solely automated decisions that produce legal or similarly significant effects.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter. You also have the right to complain to the UK Information Commissioner’s Office (ICO), the independent authority responsible for data protection in the United Kingdom. Further information is available at ico.org.uk.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations. The latest version will always be published on this website together with its most recent update date.

18. Contact Us

For questions about this Privacy Policy or how we use your personal information, please contact: Waverley Property Developments Roslin Office 42 Main Street Roslin Midlothian EH25 9LB Biggar Showroom 7a Park Place Biggar South Lanarkshire ML12 6BT Email: info@waverleydevelopments.net Roslin: 0131 574 2931 Biggar: 01899 225517